We at Dowlais Heating Ltd are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our heating services and subscribe to receive updates on new services. By using our services and providing your information, you agree to the terms outlined in this Privacy Policy.

Information We Collect: We may collect the following types of personal information from our customers:

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• Name

• Contact information (address, email, and phone number)

• System details

• Billing and payment information

 

How We Use Your Information: The information we collect is used for the following purposes:

 

• Providing services and support

• Sending important service updates and notifications

• Informing you about new services, promotions, and special offers

• Processing payments and managing billing

• Improving our services and customer experience

• Complying with legal obligations

 

Data Security: We take data security seriously and employ appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your data is stored securely on our servers and is accessible only by authorised personnel. However, it is essential to recognise that no online transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.

Data Sharing and Disclosure: We may share your personal information with trusted third-party service providers who assist us in delivering our services. These third parties are obligated to maintain the confidentiality of your data and are not allowed to use it for any other purpose. We will not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of it.

Your Choices: You have the right to opt-out of receiving marketing communications from us at any time. You can do so by following the unsubscribe instructions provided in our emails or by contacting us directly. However, please note that opting out of marketing communications will not affect important service updates and notifications that are necessary for the provision of our services.

Children's Privacy: Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that your child has provided us with their personal information, please contact us immediately, and we will take appropriate steps to remove the information from our records.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us: If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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Dowlais Heating Ltd Unit C 14 Pant Industrial Estate, Dowlais, Merthyr Tydfil, CF48 2SR

Email: dowlaisheating@hotmail.co.uk

Phone: 01685 376150

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By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.